Shipping policy

Delivery Area

Homesynth partners with a wide network of reliable logistics providers to ensure stable and timely delivery to customers worldwide. While we strive to serve all regions, some areas may currently be unavailable due to shipping policy restrictions. You can check availability on our order page or reach out to our customer support at support@homesynth.com.

Shipping Protection

Our shipping protection covers lost, stolen, and damaged packages under the following conditions. Please review the coverage policies below:

• Lost Packages
  - U.S. domestic: 7 days after the last tracking update
  - International: 20 days after the last tracking update
  - Tracking status is “undelivered” or shows an “Alert”
• Partially Delivered Orders
  - Only part of the items arrived in a single-package order
  - One or more packages are missing in a multi-package shipment
• Delivered but Missing
  - Marked as “Delivered” but not received
  - Must be reported within 48 hours of the delivery timestamp
• Wrong Delivery Address
  - If the correct address was provided at checkout but the item was delivered elsewhere
• Damaged Items Upon Arrival
  - Report within 48 hours of delivery
  - Damage includes broken, shattered, crushed, or severely bent items that cannot be used

Delivery Method

We provide multiple shipping options and will automatically suggest the best method for you at checkout. Available carriers include Registered Express, DHL, and UPS.

If you require special delivery options, such as shipping to a China-based agent or other specific requests, please contact us at support@homesynth.com.

Order Processing & Delivery Time

• Pre-orders / Restocking Items
  - Additional lead time of 10–30 business days before dispatch
• In-stock Orders
  - Processed within 48 business hours
  - Estimated delivery: 5–10 business days, depending on destination